Contact us

Complaints may be lodged about:

• The standard of service provided by a DEECA Authorised Officer
• Breaches of Information Privacy
• Correcting information about you held by DEECA
• Serious Improper Conduct under the Protected Disclosure Act 2012
• General complaints about the actions or inaction of the department or its officers
• Child safety concerns about the actions of a departmental officer.

The following will not be treated as a complaint under this process:

• A request for a service
• A request for information
• A request for a review or appeal under legislation (where a formal review process already exists it must be followed)

If you have a general complaint about the way a DEECA employee provided a service, or concern about the actions or inaction of the department or its staff you can contact our Customer Service Centre by phone at 136 186, TTY 1800 122 969 or by completing the online form above.

You may also forward your complaint in writing to:

DEECA Complaints, Legal Services Division

PO Box 500
East Melbourne 8002

DEECA Authorised Officers wear uniforms and are authorised under specific legislation to write infringement notices that carry penalties for not complying with the law.  Examples are Wildlife Officers and Forest Officers.

If you have a complaint about the way a DEECA Authorised Officer interacted with you, you can lodge a complaint by completing the form below and returning to

DEECA Complaints, Legal Services Division

PO Box 500

East Melbourne 8002

or via email to our Freedom of Information team

If you believe DEECA or a service provider of DEECA has breached your information privacy by not complying with the Information Privacy Principles of the Privacy and Data Protection Act 2014; you can lodge a complaint by completing a privacy complaint form and returning to:

DEECA Complaints, Senior Privacy Advisor

PO Box 500
East Melbourne 8002

Freedom of Information team

Privacy complaint form (PDF, 192.3 KB)
Privacy complaint form (accessible version) (DOCX, 307.5 KB)

In accordance with section 39 of the Freedom of Information Act 1982, if DEECA holds a document containing information relating to your personal affairs that you believe to be inaccurate, incomplete, out of date, or where it would give a misleading impression, you are entitled to request the correction or amendment of that information.

For information about Freedom of Information requests, telephone (03) 7022 6530 or email the Freedom of Information team.

If you believe you have evidence of serious improper conduct or corruption by an employee of DEECA and you wish to make a Public Interest Disclosure, refer to the Public Interest Disclosure page.

You may also contact the Independent Broad-based Anti-corruption Commission (IBAC) directly to make a disclosure.

A Public Interest Disclosure under the Public Disclosures Act 2012 receives protection from reprisal, the assurance of confidentiality and appropriate assistance in making the disclosure.

To lodge a complaint regarding an aspect of the DEECA  procurement process, write to:

Chief Procurement Officer (CPO)
8 Nicholson St, East Melbourne, Vic. 3002

Or email the Chief Procurement Officer

Complaints will be managed in a consistent, fair and transparent manner in accordance with the process outlined in the framework.

Procurement Complaints Management Framework (PDF, 245.9 KB)
Procurement Complaints Management Framework (DOCX, 103.1 KB)