Selected public offices are open for services

Please see the full office location list below, as opening times and entry requirements vary.

Our Customer Support Team will continue to provide phone and online services. To talk with one of our team, or for information on any matter that you would come into an office for, please contact us in one of the following ways:

During this time we are experiencing a significant increase in call volumes. Our staff will respond to all enquiries as quickly as possible and thank you for your patience during this challenging time.

Stay up to date at Forest and road closures

Office locations

Our offices are located across the state but not all services are available at all locations.

It is advised that you call ahead before travelling to an office, as opening hours and days can unexpectedly change due to emergency management activities.

Region Address Services
Barwon South West Geelong
30-38 Little Malop St, Geelong 3220
8.30am to 4.30pm
Monday to Friday
Phone: 03 8624 5704
Services

Open from 8:30am to 4:30pm Monday to Friday (excluding public holidays). You can also visit us online at www.delwp.vic.gov.au or call our customer contact centre 136 186.

Information only

Information only on locations for hunting and firewood collection. Miners rights - information only, permits to be applied for online. Game licence - information only, licence available online. Recreational Fishing - measures available, licences available online only.

Payment methods

EFTPOS ONLY

Barwon South West Casterton
147 Bahgallah Road, Casterton 3311

Not open to the public


Note: This office is temporarily closed.
Phone: 03 5554 2301
Services

Shared office with the Country Fire Authority

Information only

Authority to Control Wildlife (ATCW), Hunting and Firewood Collection Maps.

Payment methods

No payments can be taken at this site

Barwon South West Colac
83-85 Gellibrand Street, Colac 3250
9.30am to 1.30pm
Monday; Thursday; Friday
Phone: 03 5233 5536

Information only

Authority to Control Wildlife (ATCW), Property Identification Code (PIC) numbers, Land data, Firewood Maps, Registration of interest to hunt pest animals on Crown land, NLIS Tags - sent to Epsom for Processing

Payment methods

No payments can be taken at this site

Barwon South West Hamilton
915 Napier Road, Hamilton 3300
9.00am to 1.00pm
Tuesday; Wednesday
Phone: 03 5551 0300
Services

National Livestock Identification System (NLIS), Fox Bounty

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Property Identification Codes (PIC), Game Licenses

Payment methods

EFT only, no cash payments can be taken

Barwon South West Heywood
12 Murray Street, Heywood 3304
10am to 1pm
Monday; Tuesday; Wednesday
Phone: 03 5527 0444

Information only

Authority to Control Wildlife (ATCW), Property Identification Code (PIC) numbers, Land data, Registration of interest to hunt pest animals on Crown land, Wildlife Application - sent to Attwood for Processing, Firewood Maps

Payment methods

No payments can be taken at this site

Barwon South West Warrnambool
703 - 709 Raglan Parade, Warrnambool 3280
9.00am to 1.00pm
Tuesday; Thursday
Phone: 03 55510302
Services

Wildlife Application - sent to Attwood. Firewood enquiries, Publications, Game License, Fishing License, Miners Rights, Rock Lobster Tags, NILS Tags

Payment methods

EFT only, no cash payments can be taken

DELWP Head office Melbourne
8 Nicholson St, Melbourne 3000

Not open to the public
Phone: 136 186

Land Use Victoria Melbourne
2 Lonsdale Street, Melbourne 3000
8.30 to 4pm
Monday to Friday
Customers need to arrive in time to finalise their transaction before closing.


Note: This office is temporarily closed.
Phone: 03 9194 0604
Services

Over the counter lodgement of dealings unable to be lodged electronically, plan lodgement, bulk lodgement facilities and purchase of products such as title search, history search, and copy of plan, instrument or dealing search.

Gippsland Bairnsdale
574 Main Street, Bairnsdale 3875
Available by phone: 9:00am - 12:00pm and 1.00pm - 4.00pm Counter Service available: 9.00am –12.00pm, 1.00pm – 3.00pm
Monday; Tuesday; Wednesday; Thursday
Closed Fridays
Phone: 03 5152 0600
Services

Crown Land Payments and Authority to Control Wildlife. Over the counter service 9.00am - 3.00pm, Monday to Thursday. Closed for lunch.

Information only

Assistance only to purchase Registration of Interest to Hunt Pest Animals on Crown land. Crown Land queries, Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, NLIS, Recreational Fishing Information, Wildlife queries, FFM queries, wildlife licences & Authority to Control Wildlife.

Payment methods

EFT and Cheque

Gippsland Bendoc
9-11 Nichol Street, Bendoc 3888

Not open to the public
Please schedule visits to site by calling ahead before visiting the office.

Note:This Office is closed to the public.
Phone: 02 6459 0500

Gippsland Traralgon
71 Hotham Street, Traralgon 3844
Available by phone: 9:00am - 12:00pm and 1.00pm - 4.00pm Counter Service available: 9.00am –12.00pm, 1.00pm – 3.00pm
Monday; Tuesday; Wednesday; Thursday
Closed Fridays
Phone: 03 5172 2111

Information only

Assistance can be provided for the following: Authority to Control Wildlife, Wildlife Licences, Registration of Interest to Hunt Pest Animals on Crown Land. Crown Land queries, Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Recreational Fishing Information, Wildlife queries, FFM queries & information.

Payment methods

No point of sale

Gippsland Cann River
Princes Highway, Cann River 3890
8.30am 12noon, 12.45 to 3.30pm. Closed for lunch.
Monday; Tuesday; Wednesday
Please call ahead before visiting the office.
Phone: 03 5158 2100

Information only

Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.

Gippsland Erica
Moe-Walhalla Road, Erica 3825
9am to 3om
Monday; Tuesday; Friday
Closed Wednesday and Thursdays. Please call ahead before visiting.
Phone: 03 5165 2200

Information only

Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.

Gippsland Heyfield
Licola Road, Heyfield 3858
8:30pm to 3pm
Monday; Tuesday; Thursday; Friday
Closed Wednesdays. Please call ahead before visiting.
Phone: 03 5139 7777

Information only

Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.

Gippsland Noojee
12 McCarthy Spur Road, Noojee 3833
9am to 3pm
Monday to Friday
Please call Office before visiting site.
Phone: 03 5624 8100

Information only

Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.

Gippsland Nowa Nowa
5 Forest Road, Nowa Nowa 3887

Not open to the public
Available by appointment. Please call to schedule a visit.
Phone: 03 5162 0100

Gippsland Orbost
171 - 173 Nicholson Street, Orbost 3888
Available by phone: 9am - 12pm and 1pm - 4pm. Counter Service available: 9am to 12noon and 1pm to 3pm.
Tuesday; Wednesday; Thursday
This office is currently closed to the public due to storm damage. Estimated reopening is Tuesday 27th Feb, 2024.
Phone: 03 5161 1222

Information only

Domestic firewood collection maps and information, seasonal track closures, State Forest activities & camping, wildlife queries, Forest Fire Management Victoria queries & information, information relating to wildlife licence. Assistance can be provided for Registration of Interest to Hunt Pest Animals on Crown land

Payment methods

No point of sale

Gippsland Swifts Creek
13 McMillan Ave, Swifts Creek 3896
9am to 12.30noon, 1pm to 3pm. Closed for lunch.
Monday to Friday
Please call ahead to schedule your visit to site before visiting the office.
Phone: 03 5159 5100

Information only

Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.

Port Phillip Powelltown
1578 Yarra Junction-Noojee Road, Powelltown
8.30am to 4.30pm
Monday to Friday
Phone: 03 5965 9901
Services

No services available at this office.

Information only

Open by appointment only by calling 5965 9901.

Port Phillip Knoxfield
609 Burwood Hwy, Knoxfield
Closed from midday Friday 22 December 2023 for the Christmas/New Year period. We will reopen on Tuesday 2 January 2024.
Tuesday; Wednesday
Phone: 03 9210 9222
Services

No services available at this office

Information only

Open from 9am to 12pm Tuesdays and Wednesdays & by appointment from 12pm to 4pm. By appointment only Monday, Thursday and Fridays.

Gippsland Briagolong
77 Avon Street, Briagolong 3860

Not open to the public
Please call ahead to schedule your visit before visiting the office.

Note:This Office is closed to the public.
Phone: 03 5145 5215

Hume Alexandra
5 Binns McCraes Road, Alexandra 3714
9-4:30pm
Monday to Friday
Monday, Tuesday, Thursday and Friday office open 9.00am - 4.30pm. Office open between 9.00am - 12.00pm on Wednesdays
Phone: 03 57720200
Services

Hound Hunting Test Centre, Crown Land payments

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Property Identification Codes (PIC)

Payment methods

EFT. No cash taken at this site

Hume Broadford
1-5 Mollison St, Broadford 3658
9am to 4.30pm
Monday to Friday
By appointment only. Please book ahead of visiting office. We are available by phone from 9am - 4.30pm
Phone: 03 8508 0007

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Property Identification Codes (PIC), Pest Plant/Animal Information

Payment methods

No Point of Sale

Hume Corryong
8-12 Jardine St, Corryong 3707
9am to 4.30pm
Monday to Friday


Note: This office is temporarily closed.
Phone: 02 6076 3100

Payment methods

No point of sale

Hume Mansfield
128 Highett St, Mansfield 3722
9am to 4.30pm.
Monday to Friday
Please call ahead before visiting the office.
Phone: 03 5733 1200
Services

Event on Crown Land Permits

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Game Licences, Fox Bounty, Seasonal Track Closures, State Forest Activities & Camping

Payment methods

No Point of Sale

Hume Marysville
58 Lyell St, Marysville 3779
9am to 4.30pm
Friday
Office closed until further notice. Access can be arranged by appointment only


Note: This office is temporarily closed.
Phone: 03 8624 3002

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Property Identification Codes (PIC)

Payment methods

No Point of Sale

Hume Ovens
5338 Great Alpine Road, Ovens 3738
9am to 4.30pm
Monday to Friday
By appointment only. Please book ahead of visiting office. We are available by phone from 9am - 4.30pm


Note: This office is temporarily closed.
Phone: 03 5731 1222

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC)

Payment methods

No Point of Sale

Hume Seymour
15 Hume and Hovell Rd, Seymour 3660
9am to 4.30pm
Monday to Friday
SEYMOUR OFFICE WILL CLOSE AT 3PM ON TUESDAY 13TH FEBRUARY 2024. Office is closed between 12.30pm and 1.30pm daily.

Note:SEYMOUR OFFICE WILL CLOSE AT 3PM ON TUESDAY 13TH FEBRUARY 2024
Phone: 03 8624 3004
Services

Crown Land Payments

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC)

Payment methods

EFT. No cash taken at this site

Hume Tallangatta
3-7 Lookout Road Tallangatta, 3700
9am to 4.30pm
Monday to Friday
Phone: 02 6071 5300

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC)

Payment methods

No Point of Sale

Hume Toolangi
1683 Healesville - Kinglake Rd, Toolangi 3777
9am to 4.30 pm
Wednesday
Normal office hours are Wednesday only. Other days by appointment only. We are available by phone 9am - 4.30pm Monday to Friday, excluding Public Holidays.
Phone: 03 8508 0003

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences

Payment methods

No Point of Sale

Hume Wangaratta
Wangaratta Government Centre
9am to 4.30pm
Monday to Friday
Phone: 03 8508 0008
Services

Parks Victoria - Park Information, Native Vegetation enquiries.

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences

Payment methods

No Point of Sale

Hume West Wodonga
1 McKoy St, Wodonga, West Wodonga 3690
9.00am to 4.30pm
Monday to Friday
Phone: 02 6071 6201
Services

Hound Hunting Test Centre, Crown Land Payments, Fox Bounty

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC), Game Licenses

Payment methods

EFT. No cash taken at this site.

Loddon Mallee Galkangu (Bendigo GovHub)
189-229 Lyttleton Terrace, Bendigo 3550
9am - 12pm Monday to Friday.
Monday to Friday
Due to staff shortages, DEECA has reduced the Customer Service hours counter a Galkangu (Bendigo Govhub) until further notice. Customers can also email our team directly at bendigo.rooms@delwp.vic.gov.au with their enquiry.
Phone: 03 5430 4444
Services

Fishing licence, Registration of interest to hunt pest animals on Crown Land, Miners rights, Game licence, Crown Land payments, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments, Map Sales

Information only

Authority to Control Wildlife (ATCW)

Payment methods

EFT. No cash taken at this site.

Grampians Ballarat
402 Mair St, Ballarat 3350
8.30am to 4:30pm Open to the Public
Monday to Friday
Phone: 03 5336 6856
Services

Wildlife Application form collection (sent on your behalf to Attwood for review), Authority to Control Wildlife (ATCW) application forms and information, Crown Land payments (inc bee sites), Miners Right Licences. Firewood collection maps. Hard copy of DELWP application forms

Information only

Kangaroo Harvesting Program, Property Identification Code (PIC) numbers, NLIS requirements and ordering information, Information on firewood collection, Game licence - information only, licence available online. Recreational Fishing - guides and measures available, licences available online. Land data information, Crown Land information, Authority to control wildlife information,

Payment methods

EFT, Card, Payments Over Phone. No cash taken at this site.

Loddon Mallee Irymple (DJPR managed site)
308 - 390 Koorlong Ave, Irymple 3498
9am - 1pm Monday, Wednesday and Friday
Monday; Wednesday; Friday
Please contact the site prior to attending in person
Phone: 03 5450 8302
Services

Fishing licence, Miners rights, Game licence, Crown Land payments, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments, Map Sales

Payment methods

EFT. No cash taken at this site.

Loddon Mallee Swan Hill (DJPR managed site)
324 Campbell Street, Swan Hill 3585
9am - 1pm Wednesday's Only
Wednesday
Phone: 03 5036 3600
Services

Fishing licence, Registration of interest to hunt, Miners rights, Game licence, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments, Authority to control wildlife (ATCW) applications

Payment methods

EFT. No cash taken at this site.

Grampians Horsham (DJPR managed site)
110 Natimuk Rd, Horsham 3400
Tuesday, Wednesday & Thursday 9am - 1pm closed on public holidays.
Tuesday; Wednesday; Thursday
Phone: 03 5450 8301
Services

Wildlife Application forms sent on your behalf to DELWP, Authority to Control Wildlife (ATCW) application forms and information,Information on firewood collection. Miners rights - information only, permits to be applied for online. Game licence - information only, licence available online.

Information only

Information on firewood collection, Miners rights - information only, permits to be applied for online. Game licence - information only, licence available online.

Payment methods

EFT, Card, Payments Over Phone. No cash taken at this site.

Grampians Bacchus Marsh (DJPR managed site)
219A Main St Bacchus Marsh 3340
9am-1pm.
Tuesday; Thursday
Phone: 03 5366 0100
Services

Fishing licence, Miners rights, Game licence

Hume Tatura (DJPR managed site)
255 Ferguson Rd, Tatura VIC 3616

Monday; Wednesday; Friday
Open hours 9.00am to 1.00pm Monday, Wednesday and Fridays only
Phone: 03 5483 1101
Services

Private Wildlife Licenses, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS)

Gippsland Ellinbank (DJPR managed site)
1301 Hazeldean Road, Ellinbank 3821
9am to 1pm
Monday to Friday
Please call ahead before visiting this office.
Phone: 03 5626 1690

Information only

NLIS & PIC

Payment methods

EFT

Gippsland Maffra (DJPR managed site)
1 Stratford Road, Maffra 3860
8:30am to 4pm Closed between 1 and 2pm
Monday to Friday
Please call ahead before visiting the office
Phone: 03 5626 1691
Services

NLIS & PIC

Information only

Firewood collection maps

Payment methods

Please call for payment methods.

Hume Benalla
89 Sydney Road, Benalla 3672
9.00am - 4.30pm Monday to Friday. The office is closed between 12.00pm and 1.00pm daily.
Monday to Friday
Phone: 03 5761 1611
Services

Pest Plant/Animal information, Fox Bounty

Information only

The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC), Game Licenses

Payment methods

EFT. No cash taken at this site.

Agriculture Vic

Attwood

475 Mickleham Road, Attwod 3049
03 9623 1504
Opening hours 9.00 am to 1.00 pm Monday, Tuesday, Wednesday and Thursday.

Bacchus Marsh

219A Main Street, Bacchus Marsh 3340
03 5366 0100
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Echuca

198 Ogilvie Ave and Cnr. Annesley Street, Echuca 3564
03 5483 1100
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Ellinbank

1301 Hazeldean Road, Ellinbank 3821
(03) 5626 1690
Opening hours 9.00 am to 1.00 pm Monday, Wednesday and Friday.

Hamilton

915 Napier Road, Hamilton 3300
03 5551 0300
Opening hours 9.00 am to 1.00 pm Tuesday and Wednesday.

Horsham

110 Natimuk Rd, Horsham 3400
03 5450 8301
Opening hours 9.00 am to 1.00 pm Tuesday, Wednesday and Thursday.

Irymple (Mildura)

Cnr. Koorlong Ave & 11th Street, 308–390 Koorlong Ave, Irymple 3498
03 5450 8302
Opening hours 9.00 am to 1.00 pm Monday, Wednesday and Friday

Kerang

26 Wellington Street Kerang 3579
03 5450 8300
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Leongatha

12 Peart Street, Leongatha 3953
03 5626 1692
Opening hours 9.00 am to 1.00 pm Monday and Tuesday.

Maffra

1 Stratford Road, Maffra 3860
03 5626 1691
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Rutherglen

124 Chiltern Valley Rd, Rutherglen 3685
03 5483 1103
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Swan Hill

324 Campbell Street, Swan Hill 3585
03 5036 3600
Opening hours 9.00 am to 1.00 pm Wednesday.

Tatura

255 Ferguson Rd, Tatura VIC 3616
03 5483 1101
Opening hours 9.00 am to 1.00 pm Monday, Wednesday and Friday.

Warrnambool

703–709 Raglan Parade, Warrnambool 3280
03 5551 0302
Opening hours 9.00 am to 1.00 pm Tuesday and Thursday.

Page last updated: 22/09/23