Regions and locations

Please see the full office location list below, as opening times and entry requirements vary.

Our Customer Support Team will continue to provide phone and online services. To talk with one of our team, or for information on any matter that you would come into an office for, please contact us in one of the following ways:

Phone: 136 186 between 8 am – 6 pm
Email: customer.service@deeca.vic.gov.au

During this time we are experiencing a significant increase in call volumes. Our staff will respond to all enquiries as quickly as possible and thank you for your patience during this challenging time.

Stay up to date at Forest and road closures

It is advised that you call ahead before travelling to an office, as opening hours and days can unexpectedly change due to emergency management activities.

Selected public offices are open for services

Our offices are located across the state but not all services are available at all locations.

Region	Address	Services
Barwon South West	Geelong 30-38 Little Malop St, Geelong 3220 8:30 am – 4:30 pm Monday; Wednesday; Thursday; Friday Phone: 03 8624 5704	Services Opening hours Tuesdays: 9:30 am–4:30 pm Monday, Wednesday, Thursday and Friday: 8:30 am–4:30 pm Closed on public holidays You can also visit us online at www.deeca.vic.gov.au or call our Customer Contact Centre on 136 186. Information only Information only on locations for hunting and firewood collection. Miners rights - information only, permits to be applied for online. Game licence - information only, licence available online. Recreational Fishing - measures available, licences available online only. Payment methods EFTPOS ONLY
Barwon South West	Casterton 147 Bahgallah Road, Casterton 3311 8:30 am – 5 pm Monday to Friday Phone: 03 5554 2301	Services Shared office with the Country Fire Authority Information only Authority to Control Wildlife (ATCW), Hunting and Firewood Collection Maps. Payment methods No payments can be taken at this site
Barwon South West	Colac 83-85 Gellibrand Street, Colac 3250 9:30 am – 1:30 pm Monday; Wednesday; Friday Phone: 03 5233 5536	Information only Authority to Control Wildlife (ATCW), Property Identification Code (PIC) numbers, Land data, Firewood Maps, Registration of interest to hunt pest animals on Crown land, NLIS Tags - sent to Epsom for Processing Payment methods No payments can be taken at this site
Barwon South West	Hamilton 915 Napier Road, Hamilton 3300 9 am – 1 pm Tuesday; Wednesday; Thursday Please call ahead before visiting Phone: 03 5551 0300	Services National Livestock Identification System (NLIS), Fox Bounty The above services are now available online, however this office can provide guidance or assistance if required. Information only Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licenses, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, Property Identification Codes (PIC), Game Licenses Payment methods EFT only, no cash payments can be taken
Barwon South West	Heywood 12 Murray Street, Heywood 3304 9:30 am – 4 pm Monday; Tuesday; Wednesday Phone: 03 5527 0444	Information only Authority to Control Wildlife (ATCW), Property Identification Code (PIC) numbers, Land data, Registration of interest to hunt pest animals on Crown land, Wildlife Application - sent to Attwood for Processing, Firewood Maps Payment methods No payments can be taken at this site
Barwon South West	Warrnambool 703 - 709 Raglan Parade, Warrnambool 3280 9 am – 1 pm Tuesday; Thursday Please call ahead before visiting Phone: 03 55510302	Services Wildlife Application - sent to Attwood. Firewood enquiries, Publications, Game License, Fishing License, Miners Rights, Rock Lobster Tags, NILS Tags Information only The above services are now available online. This office can provide guidance or assistance if required. Payment methods No payments can be taken at this site
DEECA Head Office	Melbourne 8 Nicholson St, Melbourne 3000 Not open to the public Phone: 136 186
Land Use Victoria	Melbourne 2 Lonsdale Street, Melbourne 3000 8.30 to 4pm Monday to Friday Customers need to arrive in time to finalise their transaction before closing. Note: This office is temporarily closed. Phone: 03 9194 0604	Services Over the counter lodgement of dealings unable to be lodged electronically, plan lodgement, bulk lodgement facilities and purchase of products such as title search, history search, and copy of plan, instrument or dealing search.
Gippsland	Bairnsdale 574 Main Street, Bairnsdale 3875 9 am – 12 pm and 1 pm – 3 pm Monday; Tuesday; Wednesday; Thursday Closed Fridays Phone: 03 5152 0400	Services Crown Land Payments and Authority to Control Wildlife Over-the-counter service hours: 9 am – 12 pm and 1 pm – 3 pm, Monday to Thursday . Please note the office is closed for lunch from 12 pm – 1 pm. Information only Assistance only to purchase Registration of Interest to Hunt Pest Animals on Crown land. Crown Land queries, Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, NLIS, Recreational Fishing Information, Wildlife queries, FFM queries, wildlife licences & Authority to Control Wildlife. Payment methods EFT and Cheque
Gippsland	Bendoc 9-11 Nichol Street, Bendoc 3888 Not open to the public Please schedule visits to site by calling ahead before visiting the office. Note:This Office is closed to the public. Phone: 02 6459 0500
Gippsland	Traralgon Level 3, 8-12 Seymour Street, Traralgon 9 am – 12 pm and 1 pm – 3 pm Monday; Tuesday; Wednesday; Thursday Closed Fridays Phone: 03 5172 2111	Information only Assistance can be provided for the following: Authority to Control Wildlife, Wildlife Licences (advice only), Registration of Interest to Hunt Pest Animals on Crown Land (advice only). Crown Land queries, Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Recreational Fishing Information, Wildlife queries, FFM queries & information. Payment methods No point of sale
Gippsland	Cann River Princes Highway, Cann River 3890 Not open to the public Note:This office is closed to the public. Phone: 03 5161 1222	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Gippsland	Erica Moe-Walhalla Road, Erica 3825 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5165 2200	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Gippsland	Heyfield Licola Road, Heyfield 3858 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5139 7777	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Gippsland	Noojee 12 McCarthy Spur Road, Noojee 3833 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5624 8100	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Gippsland	Nowa Nowa 5 Forest Road, Nowa Nowa 3887 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5162 0100
Gippsland	Orbost 171 - 173 Nicholson Street, Orbost 3888 9 am – 12 pm and 1 pm – 3 pm Tuesday; Wednesday; Thursday Closed Monday and Friday Phone: 03 5161 1222	Information only Domestic firewood collection maps and information, seasonal track closures, State Forest activities & camping, wildlife queries, Forest Fire Management Victoria queries & information, information relating to wildlife licence. Assistance can be provided for Registration of Interest to Hunt Pest Animals on Crown land - advice only. Payment methods No point of sale
Gippsland	Swifts Creek 13 McMillan Ave, Swifts Creek 3896 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5159 5100	Information only Domestic Firewood Collection Maps/Information, Seasonal Track Closures, State Forest Activities & Camping, Wildlife queries, FFM queries & information.
Port Phillip	Powelltown 1578 Yarra Junction-Noojee Road, Powelltown 9 am Monday to Friday Phone: 03 5965 9901	Services No services available at this office. Information only Open by appointment only by calling 5965 9901.
Port Phillip	Knoxfield 609 Burwood Hwy, Knoxfield 9.00 AM - 12.00 PM, 1.00 - 4.00 PM Monday; Tuesday; Wednesday; Thursday Phone: 03 9210 9222	Services No services available at this office Information only 9:00 AM – 12:00 PM, 1:00 – 4:00 PM Monday to Thursday
Gippsland	Briagolong 77 Avon Street, Briagolong 3860 Not open to the public Please call ahead to schedule your visit before visiting the office. Note:This Office is closed to the public. Phone: 03 5145 5215
Hume	Alexandra 5 Binns McCraes Road, Alexandra 3714 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5772 0200	Information only Services are now online. Payment methods No point of sale.
Hume	Broadford 1-5 Mollison St, Broadford 3658 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 8508 0007	Information only Services are now online
Hume	Corryong 8-12 Jardine St, Corryong 3707 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 02 6076 3100	Information only Services are now online Payment methods No point of sale
Hume	Mansfield 128 Highett St, Mansfield 3722 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5733 1200	Information only Services are now online. This office can provide guidance or assistance if required. Payment methods No point of sale
Hume	Marysville 58 Lyell St, Marysville 3779 Not open to the public Open by appointment only. Please call ahead prior to visiting the office. Phone: 03 8624 3002	Information only Services are now online Payment methods No point of sale
Hume	Ovens 5338 Great Alpine Road, Ovens 3738 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 5731 1222	Services The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licences, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC). Information only Services are now online Payment methods No point of sale
Hume	Seymour 15 Hume and Hovell Rd, Seymour 3660 9.00am to 1pm Tuesday; Wednesday; Thursday Phone: 03 8624 3004	Services The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Private Wildlife Licences, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Property Identification Codes (PIC). For all public land enquiries call 136 186 or email customer.service@deeca.vic.gov.au
Hume	Tallangatta 3-7 Lookout Road, Tallangatta 3700 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 02 6071 5300	Information only Services are now online. This office can provide guidance or assistance if required. Payment methods No point of sale
Hume	Toolangi 1683 Healesville - Kinglake Rd, Toolangi 3777 Not open to the public Available by appointment. Please call to schedule a visit. Phone: 03 8508 0003	Services The below services are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Private Wildlife Licences, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences. Information only Services are now available online Payment methods No point of sale
Hume	West Wodonga 1 McKoy St, West Wodonga VIC 3690 9:00 am – 4:30 pm Monday to Friday Opening hours: 9am - 4.30pm. Phone: 02 6071 6201	Services The services below are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licences, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS), Property Identification Codes (PIC), Game Licences. For all public land enquiries call 136 186 or email customer.service@deeca.vic.gov.au Payment methods EFT, Card, Payments Over Phone. No cash payments taken at this office.
Loddon Mallee	Galkangu (Bendigo GovHub) 189-229 Lyttleton Terrace, Bendigo 3550 9 am Monday to Friday Phone: 03 5430 4444	Services Fishing licence, Registration of interest to hunt pest animals on Crown Land, Miners rights, Game licence, Crown Land payments, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments Information only Authority to Control Wildlife (ATCW) Payment methods EFT. No cash taken at this site.
Grampians	Ballarat 402 Mair St, Ballarat 3350 8.30am to 4:30pm Open to the Public Monday to Friday Phone: 03 5336 6856	Services Wildlife Application form collection (sent on your behalf to Attwood for review), Authority to Control Wildlife (ATCW) application forms and information, Crown Land payments (inc bee sites), Firewood collection maps. Hard copy of DEECA application forms. Building accessibility 402 Mair Street, building accessibility guide Information only Kangaroo Harvesting Program, Property Identification Code (PIC) numbers, NLIS requirements and ordering information, Information on firewood collection, Game licence - information only, licence available online. Recreational Fishing - guides and measures available, licences available online. Land data information, Crown Land information, Authority to control wildlife information, Miners Right Licences available online Payment methods EFT, Card, Payments Over Phone. No cash taken at this site.
Loddon Mallee	Irymple 308 - 390 Koorlong Ave, Irymple 3498 9:00 am Monday; Wednesday; Friday Please contact the site prior to attending in person Phone: 03 5450 8302	Services Fishing licence, Miners rights, Game licence, Crown Land payments, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments, Map Sales Information only The above services are now available online. This office can provide guidance or assistance if required Payment methods EFT. No cash taken at this site.
Loddon Mallee	Swan Hill 324 Campbell Street, Swan Hill 3585 9 am – 1 pm Wednesday's only Wednesday Phone: 03 5036 3600	Services Fishing licence, Registration of interest to hunt, Miners rights, Game licence, Property Identification Code (PIC) numbers, Wildlife Licence Applications, Agricultural Chemical Users Permit, NLIS Tag payments, Authority to control wildlife (ATCW) applications Information only The above services are now available online. This office can provide guidance or assistance if required Payment methods No payments can be taken at this site
Grampians	Horsham 110 Natimuk Rd, Horsham 3400 9 am - 1 pm Tuesday; Wednesday; Thursday Please call ahead before visiting the office Phone: 03 5450 8301	Services Wildlife application forms We can accept wildlife application forms and forward them to our main DEECA office. Authority to Control Wildlife (ATCW) Application forms and information are available. Firewood collection Information only. Permits must be applied for online. Miner’s rights Information only. Game licence Information only. Licences are available online. Building accessibility 110 Natimuk Road – Building Accessibility Guide Information only The above services are available online. This office can provide guidance or assistance if required. Payment methods No payments can be taken at this site
Grampians	Bacchus Marsh 219A Main St Bacchus Marsh 3340 9 am to 1 pm Tuesday; Thursday Please call ahead before visiting the office Phone: 03 5366 0100	Services Fishing licences, Miners rights, Game licence Information only The above services are now available online, however this office can provide guidance or assistance if required Game Licences, purchased from GMA.vic.gov.au Miners Rights, purchased from Service Victoria website Payment methods No payments can be taken at this site
Hume	Tatura 255 Ferguson Rd, Tatura VIC 3616 9 am to 1 pm Monday; Wednesday; Friday Please call ahead before visiting the office Phone: 03 5483 1101	Services Private Wildlife Licenses, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS) Information only The above services are now available online. This office can provide guidance or assistance if required Payment methods No payments can be taken at this site
Gippsland	Ellinbank 1301 Hazeldean Road, Ellinbank 3821 9 am to 1 pm Monday; Wednesday; Friday Please call ahead before visiting this office. Phone: 03 5626 1690	Services NLIS & PIC Information only The above services are now available online. This office can provide guidance or assistance if required Payment methods No payments can be taken at this site
Gippsland	Maffra 1 Stratford Road, Maffra 3860 9 am to 1 pm Tuesday; Thursday Please call ahead before visiting the office Phone: 03 5626 1691	Services NLIS & PIC Firewood collection maps Information only The above services are now available online. This office can provide guidance or assistance if required. Payment methods No payments can be taken at this site
Hume	Benalla 89 Sydney Road, Benalla 3672 9:00 am – 4:30 pm Monday to Friday Phone: 03 5761 1611	Services The services below are now available online. This office can provide guidance or assistance if required. Firewood Collection Maps, Authority to Control Wildlife (ATCW), Kangaroo Management by Kangaroo Harvester, Private Wildlife Licences, Registration of Interest (ROI) to Hunt Pest Animals on Crown Land, Victorian Miners Rights, Victorian Fishing Licences, National Livestock Identification System (NLIS), Property Identification Codes (PIC), Game Licences. For all public land enquiries call 136 186 or email customer.service@deeca.vic.gov.au Payment methods No point of sale.
Hume	Rutherglen 124 Chiltern Valley Rd, Rutherglen 3685 9.00am to 1.00pm Tuesday; Thursday Please call ahead before visiting the office Phone: 03 5483 1103	Information only The below services are now available online. This office can provide guidance or assistance if required.
Loddon Mallee	Kerang 26 Wellington Street Kerang 3579 9am to 1pm Tuesday Please call ahead before visiting the office Phone: 03 5450 8300	Information only Services are now available online. This office can provide guidance or assistance if required Payment methods No payments can be taken at this site
Loddon Mallee	Echuca 198 Ogilvie Ave and Cnr. Annesley Street, Echuca 3564 9am to 1pm Tuesday; Thursday Please call ahead before visiting the office Phone: 03 5483 1100	Information only The above services are now available online. This office can provide guidance or assistance if required Payment methods No payments can be taken at this site

Page last updated: 28/05/26